Episode Description
Guest: Stacy Sherman – Customer Experience (CX) Strategist, Speaker, Founder of Doing CX Right, and LinkedIn Learning Instructor
✨ Episode Summary
In this special on-the-road episode, we’re in beautiful Lambertville, NJ, sitting down with the inspiring Stacy Sherman, a customer experience expert, keynote speaker, author, and founder of Doing CX Right. We dive deep into what it means to lead with empathy, courage, and Moxie in the corporate world and beyond.
Stacy shares powerful stories from her journey through 25+ years in corporate America, the importance of community and vulnerability, and how she’s built a thriving brand around customer experience all while inspiring others to find their voice and use it wisely. We talk about her grandmother’s groundbreaking career in accounting, her mother’s fearless ambition on Wall Street, and how their legacy shaped Stacy into the dynamic leader she is today.
💡 In This Episode, You’ll Learn:
- Why speaking up — and knowing when — is crucial in the workplace
- What an emotional intelligence and reading body language can be your superpower
- The behind-the-scenes story of how Doing CX Right was born
- How Stacy transitioned from corporate to entrepreneur with courage and clarity
- What makes a truly great customer experience (Trader Joe’s, we’re looking at you!)
- How AI can enhance — not replace — human connection in CX
- The value of pilot programs and data when pitching new ideas internally
💬 Memorable Quote:
🔥 Stacy’s Special Offerings:
- Visit her website:
- Listen to the Doing CX Right podcast — available wherever you get your podcasts
- Explore Stacy’s LinkedIn Learning courses on Customer Experience
- Pre-order her upcoming book (dropping next month!) all about customer journey strategies
📬 Connect with Stacy:
- Website: https://doingcxright.com/
- LinkedIn: https://www.linkedin.com/in/stacysherman/
- Instagram: https://www.instagram.com/doingcxright/
🎁 Special Bonus from Stacy:
Stacy prepared an exclusive guide on reading the room and knowing when to speak up—just for our Moxie Members!
Sign up for our newsletter to get Stacy’s expert insights:
🌟 Whether you’re in corporate, starting your own thing, or simply passionate about creating positive impact, this episode is packed with golden nuggets to help you lead with more Moxy.
🔔 Don’t forget to subscribe, rate, and leave a review. Your voice matters and we want to hear it!
🔔 Don’t forget to subscribe, rate, and leave a review. Your voice matters and we want to hear it!
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